Membership Operations Manager

2 days ago

Newark, New Jersey, United States NJ PERFORMING ARTS Full time
Job Summary

We are seeking a highly organized and detail-oriented Membership and Marketing Operations Manager to join our team at NJ Performing Arts. This role will be responsible for executing and growing a robust membership program, working closely with multiple departments to achieve our goals.

Key Responsibilities

  • Manage and implement annual membership campaign timelines, including fall and spring acquisitions, monthly renewals, and special calendar and fiscal year-end appeals.
  • Serve as the lead contact with vendors that execute direct mail, list purchasing, premiums, and other marketing materials.
  • Analyze data and identify trends to improve existing campaigns and develop new revenue opportunities.
  • Maintain up-to-date print, on-site, and web copy and collateral promoting membership and its benefits.
  • Maintain accurate revenue reporting and assist in the maintenance of member biographical data in Salesforce.
  • Prepare mailings, invitations, and email correspondence to members, and expedite timely and accurate member benefit fulfillment.
  • Work closely with the head of loyalty services for all outreach campaigns via phone for upgrades, renewals, lapsed, and acquisition campaigns.
  • Manage all creative requests for membership materials in Wrike, including email and design needs.
  • Facilitate materials and copy for collateral design promoting membership and its benefits.
  • Manage and monitor income and expense budgets, including tracking of invoices and submission for approval.
  • Manage the postage account with the mail house and Amex bills for the Marketing department.
  • Work closely with the institutional communication and creative services team to design and implement all materials.

Requirements

  • 3-5 years of broad-based fundraising and/or marketing experience, with direct mail program experience preferred.
  • Strong organizational skills with a demonstrated ability to advance multiple activities and responsibilities at one time.
  • Growth mindset, and the ability to thrive in an entrepreneurial, fast-paced environment.
  • Proven aptitude for working with data, with attention to accurate data entry and manipulation (Excel skills test will be required).
  • Self-starting, assertive, results-oriented personality with an ability to work with a wide array of personalities.
  • Strong customer-service mindset, with the inclination to troubleshoot and solve problems and maintain a high level of experience for NJPAC members.
  • Attention to detail combined with a high productivity work style.
  • Experience managing vendor relationships.
  • Experience with Salesforce software, preferred.
  • Ability to work nights and weekends as required.
  • Experience in the arts, preferred.
  • Bachelor's Degree or equivalent, required.

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