Club Experience Specialist

3 days ago


San Antonio, Texas, United States Crunch Fitness Full time
Responsibilities
  • Greet all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
  • Assist with membership, retail and tanning product sales
  • Promote membership privileges including tanning, group fitness, small group training and childcare
  • Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards
  • Check in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
  • Answers phones in a courteous, helpful, professional manner
  • Communicates special events to members and guests
  • Facilitates all member requests or forwards to a manager
  • Maintains a professional and courteous disposition
  • Is an expert in all club facility, services, programs and schedules/hours of operation
  • Maintains a clean and organized work area
  • Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales


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