Technical Solutions Specialist

3 weeks ago


Arlington, Virginia, United States ClearPoint Strategy Full time
A Career at ClearPoint Strategy

As a Technical Account Manager, you will play a critical role in driving customer success by owning a portfolio of customers and working closely with Customer Success Managers to deliver technical services and expertise.

Your primary responsibilities will include partnering with CSMs to manage and support Professional and Enterprise customers, fostering strong relationships, and ensuring customers achieve their goals.

You will also be responsible for collaborating with CSMs to translate customer goals and technical requirements into actionable implementation plans, providing support to Senior TAMs in delivering onboarding and professional services, and actively participating in live webinars, training sessions, and office hours for customers.

In addition, you will design and build out Community Dashboard sites for customers using WordPress and Divi Theme, contribute to the strategic direction of the team through internal initiatives, and report on team metrics to track service delivery, onboarding time, and customer satisfaction.



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