E-commerce Sales Specialist

7 days ago


New York, New York, United States Musifai Full time

About Musifai

Estimate Salary: $60,000 - $80,000 per year

Job Description

We are seeking a competitive sales associate to develop sales strategies and attract new clients. The ideal candidate will have strong sales and networking skills among diverse demographics.

The successful candidate will play a key role in increasing revenue by managing and negotiating with individual clients and institutional partners.

Responsibilities:
  • Utilize various sales methods (emailing, calling, presentations) to achieve sales targets.
  • Maintain positive relationships between customers and the company by following up with valued customers to ensure regular purchases and generate referrals.
  • Possess superior knowledge about the company's product and service offerings.
  • Communicate effectively with potential customers through multiple customer communication platforms (Intercom and Zendesk).
  • Use CRM tools to manage relationships with different groups of customers and track the effectiveness of various sales channels; optimize sales tactics based on CRM analysis.
  • Handle returns of merchandise efficiently.
Requirements:
  • Bachelor's Degree or above with a GPA of 3.0 or above.
  • 1+ year experience in e-commerce or music industry and related fields.
  • Knowledge of musical instruments is preferred.
  • Strong communication, negotiation, and interpersonal skills; excellent writing skills.
  • Flexibility to adjust to longer hours, nights, or weekends.
  • Customer Service Skills: ability to communicate in a friendly manner to customers and potential customers, listening to their needs and helping communicate options for them.
  • Fluent in Microsoft Word and Microsoft Excel; mastery of CRM tools is a plus.
  • Self-motivated and persistent with a passion for music and arts.


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