Area Development Leader

4 days ago


Raleigh, North Carolina, United States Hand & Stone - FGG Spas Full time
Regional Spa Director Job Opportunity

We are seeking a highly experienced Regional Spa Director to join our team in North Carolina. The ideal candidate will have a strong background in spa operations, leadership, and customer service.

Job Description

The Regional Spa Director will be responsible for overseeing the operations of our spa locations in North Carolina, including managing staff, driving sales results, and achieving spa profitability goals.

Key Responsibilities
  • Lead by example in providing exceptional client service and ensure that all staff members adhere to guest service and spa standards.
  • Develop and implement strategies to drive sales growth and improve client satisfaction.
  • Manage payroll costs and supply spending in the region.
  • Hold leaders accountable for performance and develop unit leaders to continue to build the bench.
  • Ensure all staff members are trained and equipped to provide excellent service.
Requirements
  • Proven passion for delivering exceptional customer experiences.
  • Demonstrated success in communication with teams in multiple locations.
  • Ability to manage time effectively to balance administrative duties and visit each location multiple times weekly.
  • Results-oriented ability to hold others and yourself accountable to performance standards and goals.
  • Exceptional organizational skills, high attention to detail, and critical thinking skills.

We offer a competitive salary of $80,000 - $120,000 per year, depending on experience, plus a generous bonus structure based on performance. Our benefits package includes medical insurance, vision and dental insurance, life insurance, and a 401(k) plan with company match.



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