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Customer Service Representative

2 months ago

Hagerstown, Maryland, United States Old Dominion Freight Full time

Customer Service Representative

Old Dominion Freight Line is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service center, you will provide exceptional customer service and support to our internal and external customers.

Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and timely information regarding shipment status, rates, and other customer inquiries
  • Assist customers with completing Bill of Lading and labeling freight
  • Perform general office duties as needed, including mailing, filing, and copying
  • Scan documents into our computer system

Qualifications:

  • High School diploma or equivalent
  • 1 year of customer service experience, preferably in the transportation industry
  • Strong attention to detail and excellent communication skills
  • Proficiency with Microsoft Office and AS400 experience a plus
  • Ability to work in a fast-paced environment and handle multiple priorities

Benefits:

  • Health, dental, and vision benefits
  • Short-term and long-term disability
  • Flex spending accounts
  • 401(k) retirement plan
  • Wellness program
  • Credit union access and vacation time

Old Dominion Freight Line is an equal opportunity employer.