Clinical Product Support Team Lead

3 weeks ago


Miami, Florida, United States Lifelancer Full time
Job Description:

We are seeking a highly skilled Clinical Product Support Team Lead to join our team at Sequel Med Tech, a leading medical device company. As a key member of our Customer Contact Center, you will play a critical role in assisting pump users and their families with their twiist experience.

Your expertise will directly impact customer outcomes and enhance the overall user experience with our medical device. The ideal candidate will have strong clinical acumen and experience with diabetes education, as well as excellent communication and leadership skills.

Key Responsibilities:
  • Manage day-to-day operations for a team of Clinical Product Specialists.
  • Recruit, interview, hire, onboard, train, and develop team members.
  • Lead, inspire, and mentor the team to deliver best-in-class service.
  • Foster a customer-centric culture focused on responsiveness and problem resolution.

Requirements:

  • A valid professional license in one or more of the following fields: Registered Nurse (RN), Registered Dietitian (RD), Pharmacist (PharmD), Physician's Assistant (PA), Nurse Practitioner (NP).
  • Certified Diabetes Care and Education Specialist (CDCES) certification required.
  • 7+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology, with 2+ years of experience managing a team.

Compensation:

The estimated salary for this position is $120,000 - $150,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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