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Floor Operations Manager

2 months ago

Abingdon, Maryland, United States Revolution Cannabis Full time
About the Role

We are seeking a highly motivated and experienced Floor Lead to join our team at Revolution Cannabis. As a key member of our in-store Leadership Team, you will play a crucial role in providing a welcoming, safe, and educational customer experience at our dispensary locations.

Key Responsibilities
  • Supervise Dispensary Operations: Oversee the day-to-day operations of our dispensary, ensuring a smooth and efficient customer experience.
  • Provide Exceptional Customer Service: Consistently deliver top-notch customer service, addressing customer inquiries and concerns in a professional and courteous manner.
  • Intake Customers and Capture Mandatory Documents: Ensure that all customers provide the necessary documentation, in accordance with state regulatory requirements.
  • Conduct One-on-One Customer Consultations: Engage with customers to understand their needs and preferences, providing personalized recommendations on cannabis products.
  • Electronically File and Organize Documents: Maintain accurate and up-to-date records of customer interactions and transactions.
  • Answer Telephone Calls and Schedule Appointments: Respond to customer inquiries and schedule appointments as needed.
  • Accurately Utilize Point-of-Sale System: Ensure accurate and efficient use of our point-of-sale system, maintaining a high level of accuracy and attention to detail.
  • Perform Daily Audits: Conduct regular audits to ensure compliance with company policies and procedures.
  • Adhere to Standardized Operational Procedures: Maintain a thorough understanding of our operational procedures, including safety and security protocols.
  • Develop and Maintain In-Depth Cannabis Product Knowledge: Stay up-to-date on the latest cannabis products and trends, providing expert recommendations to customers.
  • Ensure Understanding of Local Cannabis Program and Federal Laws: Maintain a thorough understanding of local and federal laws regarding cannabis, ensuring compliance with all regulations.
  • Comply with Security and Legal Requirements: Ensure that all security and legal requirements are met, maintaining a safe and secure environment for customers and staff.
  • Ensure a Well-Maintained and Welcoming Dispensary Environment: Maintain a clean and welcoming environment, ensuring that our dispensary is always ready for customers.
  • Supervisory Cash Management: Manage cash handling and reconciliation, ensuring accuracy and attention to detail.
  • Key Holder Duties: Perform key holder duties, including opening and closing procedures.
  • Prepare for State Inspections: Ensure that our dispensary is always prepared for state inspections, maintaining a high level of compliance and accuracy.
  • Lead Customer Opportunities: Identify and capitalize on customer opportunities, providing exceptional customer service and driving sales growth.
Requirements
  • Strong Work Ethic: Demonstrate a strong work ethic, consistently delivering high-quality results and meeting deadlines.
  • Compassionate Customer Service Approach: Provide exceptional customer service, addressing customer inquiries and concerns in a professional and courteous manner.
  • Excellent Communication Skills: Possess excellent communication skills, both written and verbal.
  • Reliable Mode of Transportation: Maintain a reliable mode of transportation, ensuring timely attendance and punctuality.
  • High School Diploma or GED: Possess a high school diploma or equivalent.
  • At Least 5 Years of Experience: Have at least 5 years of experience working in retail, hospitality, or healthcare.
  • Ability to Cultivate Long-Term Customer Relationships: Develop and maintain long-term customer relationships, driving repeat business and sales growth.
  • Previous Experience in a Fast-Paced Environment: Have previous experience working in a fast-paced environment, with the ability to multitask and prioritize tasks effectively.
  • Basic Computer Skills: Possess basic computer skills, including familiarity with Microsoft Office and Outlook applications.
  • Point-of-Sale and Cash Management Experience: Have experience with point-of-sale systems and cash management.
  • Strong Attention to Detail: Demonstrate a strong attention to detail, ensuring accuracy and attention to detail in all aspects of the job.
  • Team Player: Be a team player, consistently demonstrating a positive and supportive attitude towards colleagues.
  • Ability to Problem-Solve: Possess the ability to professionally problem-solve, addressing customer inquiries and concerns in a timely and effective manner.
  • Availability to Accommodate Scheduling Expectations: Be available to accommodate scheduling expectations, including weekends, evenings, and holiday shifts.
  • Age Requirement: Be at least 21 years of age.
  • Background Check: Pass a thorough internal and external background check, including a criminal history check by the State Police and FBI.
  • Dispensary Registration Identification Card: Obtain a Dispensary Registration Identification Card from the local governing department.
  • Previous Supervisory or Managerial Experience: Have previous supervisory or managerial experience, with the ability to lead and motivate a team.