Senior Studio Operations Manager
1 day ago
We are seeking a highly skilled Senior Studio Operations Manager to join our team at New York Pilates.
Job OverviewThe ideal candidate will have previous experience in a managerial or supervisory role, preferably within a studio environment, and a strong background in staff hiring, coaching, training, and development. They will be responsible for leading and inspiring a high-performance team of brand advocates, driving sales, and maintaining studio equipment and facilities.
Key Responsibilities:- Lead and Inspire Team: Drive a high-performance team of brand advocates to deliver a top-notch student experience aligned with brand values and expectations
- Coach and Develop Staff: Guide, motivate, and mentor team members to surpass individual and store productivity goals and develop the instructor staff to enhance talent and performance
- Maintain Studio Brand: Oversee equipment, perform facility maintenance, and contact vendors to uphold brand standards
- Promote Customer Service Excellence: Model and enforce brand-specific service standards, address student feedback, and ensure authentic brand interactions
- Supervise Store Operations: Manage floor activities, including opening and closing the store, and ensure adherence to store schedules
- Previous experience in a managerial or supervisory role, preferably within a studio environment
- Minimum 6 months of experience leading a team of 10+ individuals
- Background in staff hiring, coaching, training, and development
- High school diploma or equivalent; a degree in business management, retail management, or a related field is a plus
- Proficient with various software, systems, and scheduling tools
- Demonstrated history in a sales-focused role
- Experience in managing facility operations and maintenance for a 2,000+ sq. ft., space
- Understanding of financial principles and the ability to support profitability goals
The estimated annual salary for this position is $62,400-$67,500. The offer includes competitive compensation, tuition assistance, medical benefits, a 401k plan, and free NYP membership with classes and guest passes available.
This is a full-time position that requires nights, weekends, and holidays. We offer 2 weeks of approved paid vacation and 1 week of paid personal days annually.
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