Senior Studio Operations Manager

1 day ago


New York, New York, United States New York Pilates Full time

We are seeking a highly skilled Senior Studio Operations Manager to join our team at New York Pilates.

Job Overview

The ideal candidate will have previous experience in a managerial or supervisory role, preferably within a studio environment, and a strong background in staff hiring, coaching, training, and development. They will be responsible for leading and inspiring a high-performance team of brand advocates, driving sales, and maintaining studio equipment and facilities.

Key Responsibilities:
  • Lead and Inspire Team: Drive a high-performance team of brand advocates to deliver a top-notch student experience aligned with brand values and expectations
  • Coach and Develop Staff: Guide, motivate, and mentor team members to surpass individual and store productivity goals and develop the instructor staff to enhance talent and performance
  • Maintain Studio Brand: Oversee equipment, perform facility maintenance, and contact vendors to uphold brand standards
  • Promote Customer Service Excellence: Model and enforce brand-specific service standards, address student feedback, and ensure authentic brand interactions
  • Supervise Store Operations: Manage floor activities, including opening and closing the store, and ensure adherence to store schedules
Requirements:
  • Previous experience in a managerial or supervisory role, preferably within a studio environment
  • Minimum 6 months of experience leading a team of 10+ individuals
  • Background in staff hiring, coaching, training, and development
  • High school diploma or equivalent; a degree in business management, retail management, or a related field is a plus
  • Proficient with various software, systems, and scheduling tools
  • Demonstrated history in a sales-focused role
  • Experience in managing facility operations and maintenance for a 2,000+ sq. ft., space
  • Understanding of financial principles and the ability to support profitability goals
Compensation & Benefits

The estimated annual salary for this position is $62,400-$67,500. The offer includes competitive compensation, tuition assistance, medical benefits, a 401k plan, and free NYP membership with classes and guest passes available.

This is a full-time position that requires nights, weekends, and holidays. We offer 2 weeks of approved paid vacation and 1 week of paid personal days annually.



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