Customer Service Representative

23 hours ago

Columbia, South Carolina, United States Kelly Full time
About the Job

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Kelly. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Provide prompt and accurate responses to customer inquiries via phone, email, or chat.
  • Conduct research to resolve customer issues and provide solutions.
  • Ensure effective customer relations by responding accurately, timely, and courteously to customer inquiries.
  • Initiate or process adjustments and coordinate with other departments to resolve problems.
  • Provide feedback to management regarding customer problems, questions, and needs.
  • Maintain accurate records on complaints and make recommendations for changes to management.
  • Maintain basic knowledge of quality work instructions and company policies.
  • Assist with process improvements and training of new employees.
Requirements
  • Strong human relations and organizational skills.
  • Ability to handle high-stress situations with good judgment.
  • Ability to work onsite at the client location.
  • Ability to accept $13-$17 per hour.
  • Ability to handle confidential or sensitive information with discretion.
  • Proficiency in spelling, punctuation, and grammar.
  • Ability to learn and operate multiple computer systems effectively and efficiently.
  • High school diploma or equivalent.
  • At least 2 years of call center experience and/or 1 year of claims processing experience or a Bachelor's Degree in lieu of work experience.
What's Next

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today

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