Customer Service Excellence Specialist

4 days ago


Syracuse, New York, United States Suburban Propane Full time
About the Role

We are seeking a skilled Customer Service Excellence Specialist to join our team at Suburban Propane. As a key member of our organization, you will play a vital role in enhancing our customer service experience.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers alike. A bachelor's degree in a relevant field is preferred, but not required.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and is looking to grow their career in a dynamic and supportive environment.

Key Responsibilities:

  • Provide coaching and training to customer service representatives to enhance their skills and performance.
  • Collaborate with management to develop and implement effective coaching strategies.
  • Conduct regular evaluations and provide constructive feedback to aid in employee development.
  • Maintain accurate records of coaching sessions and employee performance.

Requirements:

  • Bachelor's degree in a relevant field (preferred).
  • Minimum 3 years of quality improvement experience in a service-oriented environment.
  • Excellent communication and interpersonal skills.
  • Able to build strong relationships with colleagues and customers.

Salary Range: $58,069 - $69,683 per year (dependent on experience)



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