Quality Assurance Specialist

3 weeks ago


Syracuse, New York, United States National Safety Council Full time

The National Safety Council is a leading nonprofit organization dedicated to eliminating preventable injuries and deaths. We are currently seeking a highly skilled Quality Assurance Specialist - Customer Experience to join our team. In this role, you will be responsible for ensuring that our customer service operations meet the highest standards of quality and excellence.

The ideal candidate will have at least 2 years of relevant experience in quality assurance or customer experience and a high school diploma. A bachelor's degree is preferred, and experience with Microsoft Office is a plus. The salary for this position is $18.50-$19.50 per hour, and it includes comprehensive medical, dental, vision, and life insurance plans, as well as flexible work arrangements and reimbursable training opportunities.

As a Quality Assurance Specialist - Customer Experience, you will be responsible for analyzing customer feedback, identifying areas for improvement, and implementing process changes to enhance our customer service operations. You will also have the opportunity to participate in our safety training programs and contribute to the development of our customer service strategies.

We believe that our employees are our greatest asset, and we offer a competitive benefits package to support their physical, mental, and emotional well-being. If you are passionate about delivering exceptional customer service and are committed to making a positive impact on people's lives, we encourage you to apply for this exciting opportunity.



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