Service Operations Manager

20 hours ago


Vista, United States Leidos Full time
Job Summary

The CBP Service Program Coordinator is a key role within Leidos, responsible for ensuring the service team adheres to our CBP service contract agreements. This position requires strong communication and project management skills to guide the field service operations team in achieving metric goals for U.S. Customs and Border Protection (CBP).

Key Responsibilities:

  • Collaborate with Program Managers to increase efficiency in service operations, including service technician response times, parts requisitioning, and quality of system repairs/maintenance.
  • Assist in proposal preparation and approval actions for proposal submittal, ensuring technical, cost, and schedule requirements are met.
  • Communicate contract requirements to functional teams through regular project meetings.
  • Manage daily contract activities and requirements, coordinating with Leidos, business partners, and third parties.
  • Coordinate and monitor customer furnished requirements, ensuring seamless transitions during warranty and service contract periods.
  • Assist in customer acceptance of equipment during transitions, ensuring full customer satisfaction.
  • Monitor product system field reliability to ensure customer satisfaction during product support.
  • Lead and coordinate special projects awarded by the customer, ensuring timely completion and contractual commitments.
  • Travel is expected to ensure project and contractual commitments are met at various seaports and border crossings throughout the U.S.

Requirements:

  • Combined 4+ years experience in project/program management or interfacing with service teams in a service operations role.
  • Previous experience with non-intrusive scanning/inspection equipment performing or managing field service work.
  • Must be a U.S. Citizen and hold a valid state driver's license.
  • Must have a valid U.S. passport and be able to obtain a TSA TWIC credential.
  • Must be able to pass an in-depth DHS/CBP background check.


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