Information Specialist IV

1 week ago


Austin, Texas, United States MRINetwork Jobs Full time
Job Title: Information Specialist IV

MRINetwork Jobs is seeking a highly skilled Information Specialist IV to support the Texas Department of State Health Services (DSHS) at their Central Campus in Austin, TX.

Job Summary:

The successful candidate will be responsible for managing customer inquiries, assisting with executive presentations, and supporting legislative reports and training sessions.

Key Responsibilities:
  • External Presentations: Develop and edit presentations and documents for the DSHS Commissioner, ensuring clarity and accessibility.
  • Legislative Reports: Schedule and run meetings for legislative reports, organize report archives, and maintain tracking systems.
  • Training Materials: Develop materials and assist in setting up and facilitating training sessions for agency-wide processes.
  • Website Content: Review and update content on DSHS internal website pages.
Requirements:
  • Effective verbal and written communication skills.
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel), SharePoint, and Teams.
  • Ability to handle multiple tasks and work independently.
  • Skill in triaging issues and applying agency rules and regulations.
  • Empathetic and compassionate interaction with individuals in various situations.
  • Experience with writing and editing complex documents.
Preferred Qualifications:
  • Knowledge of DSHS and health and human services programs.
  • Experience in public health or related fields.
  • Prior experience in customer service and handling public inquiries.
  • Minimum one year of experience in customer service, report development, data management, and using Microsoft Office Suite.
Work Environment:

This is a hybrid staffing position, requiring in-office presence three days per week (flexible) and telework two days per week. Specific in-office days are subject to supervisor approval. Services are required Monday through Friday, 8 a.m. to 5 p.m. Central Time.



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