IT Quality Assurance Lead

8 hours ago

Boston, Massachusetts, United States Berkshire Hathaway Specialty Insurance Full time
About the Role

Berkshire Hathaway Specialty Insurance (BHSI) is seeking an experienced IT Quality Assurance Lead to join our Boston-based Information Technology Team. As a key member of our team, you will be responsible for driving successful test planning and execution for multiple concurrent Underwriting projects within a Policy system.

The ideal candidate will have a strong background in commercial P&C insurance underwriting or claims IT experience, with hands-on experience testing on the Duck Creek platform. You will be responsible for engaging business users and IT team members throughout the lifecycle of projects and production, actively working with offshore-based consulting partners in leading and executing our quality assurance policy activities.

Key Responsibilities

  • Develop and execute test plans for multiple concurrent Underwriting projects within a Policy system.
  • Own all QA initiatives, including test design, execution, defect management, UAT coordination, and reporting.
  • Collaborate with business stakeholders on a global level to successfully execute User Acceptance Testing.
  • Communicate project status, highlights, and risk to IT leadership.
  • Work closely with onsite and offshore Analysts to ensure delivery across all project areas.
  • Coordinate with offshore QA contractors to maximize time zone overlaps and widen avenues of communication for a full accounting of deliverables.
  • Develop process standards and/or enhancements to prevent the re-occurrence of QA issues.
  • Plan and facilitate production checkouts for all scheduled releases.

Requirements

  • Minimum of 2 years of experience in a QA Leadership role, supporting complex systems development or packaged software implementation efforts.
  • 7+ years of experience in Quality Assurance analysis, testing, and execution on web-based and desktop applications.
  • Experience working in regulated industries, preferably Commercial P&C Insurance Underwriting or Claims functions.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, subject matter experts, and vendor resources.
  • Effective time management, with the ability to execute and prioritize multiple projects at the same time.
  • Strong understanding of the End-to-End (E2E) software development process and system development lifecycle, including E2E testing.
  • Strong knowledge of defect systems such as Jira, Azure DevOps, Quality Center, or any other defect management tool.
  • Expert in working with globally distributed teams.
  • Hands-on style with strong problem-solving abilities and keen attention to detail.
  • Strong interpersonal skills and the ability to work both independently and with a team.
  • Strong desire to learn and share knowledge with teammates.
  • Prior experience with the Duck Creek Platform, or equivalent P&C insurance systems, is an advantage.
  • Prior experience in building and implementing automation frameworks is preferred.
  • ISO expertise is a plus.

About BHSI

BHSI is a strategic and trusted insurance partner, providing a broad range of commercial property, casualty, and specialty insurance coverages and outstanding service to customers and brokers around the world. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business.

We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized.

What We Offer

  • A competitive package and exciting growth opportunities for career-oriented teammates.
  • A dynamic, action-oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and other stakeholders.
  • A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.

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