IT Support Specialist
1 week ago
Bethany Christian Services is seeking a skilled IT Support Technician to join our team. As the first point of contact for users seeking assistance with Bethany technology, you will provide technical support, user assistance, and guidance to all Bethany staff.
Key Responsibilities- Provide technical support and user assistance to all Bethany staff
- Serve as the first point of contact for customers seeking assistance through corporate ticketing system, email, and phone calls
- Effectively troubleshoot equipment problems and install new equipment
- Manage user accounts, including account creation, permissions, password resets, and keycards
- Write and maintain knowledge base articles to ensure support resources are up-to-date, user-friendly, and effective in addressing common issues
- Maintain Bethany staff operating systems
- Advise and assist customers on appropriate actions
- Escalate incidents that cannot be resolved to the next level of support
- Identify and escalate situations requiring urgent attention
- Update users on the status of their incidents
- Bachelor's degree in computer science or a related field, or equivalent experience or certifications
- Problem-solving skills to diagnose and resolve basic technical issues
- Eagerness to learn and adapt to change
- Ability to multi-task and work independently with a high level of initiative
- Excellent verbal and written communication skills
- Ability to work in an organized, detailed, and cooperative manner
- Exercise a high level of confidentiality
- Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office suite
- Must be 21 years old with a valid driver's license and at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany
- Pass a criminal history screen, including state and local child protection agency registries
- Subscription to and integration of the agency Statement of Faith and Mission Statement
The salary for this position is $41,500-$43,500, depending on location and experience.
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