IT Support Specialist

2 weeks ago

Hamden, Connecticut, United States Bankwell Full time
About Bankwell:

Bankwell is a commercial bank with a strong commitment to providing high-quality banking services to businesses and individuals. Our team of experienced professionals is dedicated to delivering exceptional customer service and support.

We pride ourselves on our unique ability to bring a personal touch to banking, combined with the expertise and resources of a large financial institution.

Our deep industry knowledge and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients.

We are passionate about giving back to our communities and are actively involved with various not-for-profit organizations that help shape and improve the lives of others.

We are dedicated to giving our time and talent to support the communities we serve.

Learn more about Bankwell at our website.


Job Summary:
The IT Support Specialist plays a critical role in maintaining the company's systems and applications, providing end-user support for PC and network issues, and performing various administrative duties as assigned.
Key Responsibilities:
  • Provide system administration support to maintain the company's systems and applications, including hardware and software.
  • Provide general software support to end-users.
  • Apply diagnostic and troubleshooting skills to research and resolve PC and system issues.
  • Provide support for the company's phone systems and multi-purpose office devices.
  • Coordinate backup procedures for all file servers.
  • Complete daily activity monitoring logs.
  • Configure and install new PC and phone equipment.
  • Maximize use of hardware and software by training users, interpreting instructions, and answering questions.
  • Participate in various departments' IT projects as required.
  • Maintain client confidence and protect operations by keeping information confidential.
  • Record and document hardware and software changes and revisions.
  • Perform other related duties as needed.

Requirements:
  • Information technology and networking exposure or experience.
  • 2+ years of related experience as a LAN administrator.
  • 2+ years of related experience working with an Active Directory.
  • Ability to work effectively with a strong will to help others.
  • Strong attention to detail and highly organized.
  • Excellent written and verbal communication skills.
  • Thrives in a high-pressure environment and has the ability to work with tight deadlines.
  • Perform assigned tasks accurately and on a timely basis with an ability to manage multiple and changing priorities.
  • Ability to recommend process improvements in the department to enhance efficiency.
  • Strong sense of integrity and personal ethics.
  • Flexibility to work beyond scheduled department hours on occasion to help ensure deadlines are being met.
  • Ability to make sound judgments in decision-making.
  • Adheres to all applicable policies and procedures.
  • Bachelor's degree preferred.

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