Customer Service Ambassador
5 days ago
Planet Fitness - Easy Mile Fitness is a leading health and wellness company that offers a unique Judgement Free Zone environment for its members. Our mission is to enhance people's lives by providing a high-quality fitness experience.
We are seeking a Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests while ensuring an exceptional member experience.
About the Role
This role involves greeting members/guests as they enter and exit the club, assisting them with any questions or concerns, and promoting our Judgement Free Zone. You will also be responsible for resolving member concerns, answering phones in a friendly manner, and performing membership-related functions such as sign-ups, cancellations, and collecting unpaid balances.
What We Offer
In this role, you will have the opportunity to work in a supportive and engaging team environment where everyone feels like they belong. You will also enjoy free Black Card Membership, 401(K) and Roth Retirement Savings Plan, employee perks, and discounts. Additionally, you will have the chance to participate in team-building competitions and social events.
Requirements
To be successful in this role, you should have 6-12 months of experience in a customer service environment and be willing to become CPR/AED Certified (training provided by Planet Fitness). Basic computer proficiency is also required.
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