Spa Operations Manager

4 days ago


Antioch, Tennessee, United States Hand & Stone - FGG Spas Full time
Job Overview: We are seeking an experienced Assistant Spa Manager to join our team at Hand & Stone Massage and Facial Spa in Brentwood, TN. As a key member of our management team, you will be responsible for leading the front desk and sales teams, driving membership and gift card sales performance, and growing the business. Our ideal candidate has 13 years of leadership experience, is a responsible, driven individual with a passion for driving performance amongst their team.

Compensation Package: We offer a competitive compensation package that includes a base hourly rate ranging from $16-$18, tailored to reflect your experience and skills. In addition to your base salary, you will have the opportunity to earn monthly performance bonuses, with the average bonus ranging from $300 to $400 per month, based on individual and team achievements. You will also benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance.

About Us: FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We pride ourselves on offering benefits that other family-owned businesses are not able to provide to their teams, including medical, dental, vision, life, and supplemental insurance with a generous employer contribution, 401K plan with a 5% company match, paid time off, and a professional and safe working environment.

Responsibilities:
  • Provide excellent customer service and experiences to all guests and members
  • Maintain personal sales performance, meeting or exceeding expectations
  • Oversee and manage daily operations of the front desk
  • Assist General Manager in managing sales performance by driving key metrics
  • Assist in the recruiting, hiring, onboarding, and training process
  • Train, monitor, and coach performance
  • Membership education and sales - including sales goals and incentives
  • Passionately promote products and services
  • Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.

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