Patient Service Coordinator
1 month ago
We are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at Vascular Surgery. This role plays a crucial part in ensuring efficient patient flow and providing exceptional customer service.
Key Responsibilities- Patient Scheduling: Manage patient appointments and schedules to optimize clinical staff's time and resources.
- Patient Intake: Greet patients, collect necessary information, and assist with the registration process.
- Billing and Insurance: Verify insurance coverage, process payments, and assist patients with billing inquiries.
- Patient Communication: Serve as a primary point of contact for patient inquiries, providing information about procedures, appointments, and follow-up care.
- Clinical Support: Assist clinical staff with preparing treatment rooms, stocking supplies, and ensuring a clean and organized clinical environment.
- Medical Records: Maintain accurate and confidential patient records, ensuring compliance with HIPAA regulations.
- Collaboration: Work closely with physicians, nurses, and other clinical staff to coordinate patient care and optimize clinic operations.
- Problem Solving: Address patient concerns and resolve issues promptly and effectively, escalating complex matters to appropriate personnel when necessary.
- High school diploma or equivalent; some college coursework preferred.
- Previous experience in Vascular Surgery is highly desirable.
- 5 years of medical office or healthcare setting is required.
- Strong organizational skills and attention to detail.
- Excellent interpersonal and communication skills.
- Proficiency in using electronic health record (EHR) systems and scheduling software, preferred.
- Knowledge of medical terminology and insurance procedures, preferred.
- Compassionate and patient-focused attitude.
- Bilingual Spanish speaking candidate is preferred.
Competitive salary commensurate with experience.
Part-time position, 3 days a week.
Located in San Ramon, CA.
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