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Healthcare Access Coordinator

2 months ago

Appleton, Wisconsin, United States ThedaCare Full time

Position Overview:
The Patient Access Specialist is responsible for managing scheduling, pre-registration, and registration tasks for patients at ThedaCare, ensuring that all necessary information is accurately collected to facilitate high-quality and timely service.

Key Responsibilities:
- Schedule and pre-register patients, ensuring demographic and insurance information is obtained and validated, while maintaining a quality rating of 95% and meeting productivity standards.
- Select appropriate medical records to ensure patient safety.
- Provide clear patient instructions while delivering exceptional customer service.
- Process patient pre-registrations and admissions efficiently and accurately.
- Collect and input essential demographic, clinical, billing, and insurance data from patients or responsible parties to ensure a seamless experience.
- Review patient benefits to generate estimates of financial liability and manage payment collections.
- Reconcile daily payments received.
- Facilitate the distribution of patient forms and correspondence as needed by the department.
- Proactively address access issues that may arise during scheduling, adjusting appointments as necessary to meet patient needs.
- Handle phone inquiries, taking appropriate actions and directing calls to relevant departments when necessary.
- Perform administrative tasks to support the operational needs of the department.

Qualifications:
- High school diploma or GED required.
- 1-2 years of experience in healthcare or customer service preferred.

Physical Requirements:
- Ability to move freely, including standing, walking, bending, and lifting up to 25 pounds without assistance.
- Position typically does not involve exposure to bloodborne pathogens.

Work Environment:
- Primarily works in a climate-controlled office setting.
- Frequent interaction with department members and other healthcare professionals.
- Regular use of computers and keyboards throughout the workday, with potential for occasional high noise levels.

This summary outlines the primary responsibilities and requirements of the Patient Access Specialist role and is subject to change to meet organizational needs.