Customer Service Representative

4 weeks ago


Houston, Texas, United States United Airlines Full time
Customer Service Representative

At United Airlines, we're looking for a skilled Customer Service Representative to join our team. As a key member of our Customer Contact Center, you'll be responsible for handling incoming phone calls, resolving complex customer issues, and providing exceptional customer service.

Key Responsibilities:
  • Handle incoming phone calls and respond to customer inquiries in a timely and professional manner.
  • Resolve complex customer issues and provide solutions that meet their needs.
  • Work in a fast-paced call center environment and maintain statistical excellence in all areas to support productivity goals.
  • Deliver a standard-setting product to our customers and provide an excellent customer service experience.
  • Maintain an ergonomically correct work area and adhere to all established United policies.
Qualifications:
  • High School Diploma or equivalent experience.
  • Proficient in English (written and spoken) and Hebrew (written and spoken).
  • Computer literacy, including being able to keyboard with accuracy and learn airline-specific reservation/ticketing software.
  • At least one year experience in sales, customer contact, call center, customer service or other related work is preferred.
  • Ability to work any shift within a 24-hour/day, 7-day/week operation, which can include late nights, early hours, weekends and holidays.
  • Must be legally authorized to work in the US for any employer without sponsorship.
What will help you propel from the pack:
  • 2+ Years of Contact Center and Call Center experience.
  • 2+ Years of Customer Service Experience.
  • Experience in a fast-paced work environment.
  • Airport Experience (operations, customer service, baggage, customer solutions).

United Airlines is an equal opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email address] to request accommodation.



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