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Quality Assurance Specialist

2 months ago

Mission Viejo, California, United States ScriptPro Full time

Job Summary

ScriptPro seeks a dedicated Quality Assurance Specialist to contribute to our agile development process. This role focuses on ensuring the delivery of high-quality software solutions across our product line. You will play a vital part in evaluating, reproducing, and investigating issues related to software, hardware, reporting, and operating systems.

Reporting Relationship

This position reports to the Senior Manager, Product Infrastructure.

Schedule & Remote Work Requirements

This is a full-time role with a standard Monday-Friday schedule from 8:00 AM to 5:00 PM. The role offers flexibility with hybrid, remote, or in-office work arrangements. Regular attendance and punctuality are essential for this position.

To be successful in a remote capacity, you will need:

  • High-speed, reliable internet access
  • A dedicated, distraction-free workspace at home
  • Willingness to participate in video virtual meetings with your camera on

Responsibilities

As a Quality Assurance Specialist, you will:

  • Gain a deep understanding of complex problems and design comprehensive test cases for both web and local environments to ensure a seamless customer experience.
  • Test proposed changes to hardware, software, and reporting systems, both within our internal environment and at customer sites.
  • Analyze reported issues, troubleshoot problems effectively, and document potential solutions.
  • Develop a strong understanding of how our product functions and its applications for our clients.
  • Diagnose, track, and manage the resolution of quality issues through to completion. This includes collaborating on change requests and building testing for both main and beta software releases.
  • Participate in onsite installations and provide product support for beta sites.
  • Document and report test outcomes by collecting, analyzing, interpreting, and summarizing data.
  • Work closely with the development team to reproduce, investigate, and debug software issues.
  • Perform other duties as assigned.

Qualifications

We are looking for a candidate with:

  • A foundational understanding of software testing methodologies, analysis, and troubleshooting techniques.
  • Familiarity with database fundamentals in Microsoft SQL Server or other relational databases.
  • The ability to create clear and concise documentation for testing procedures and guidelines that benefit the entire team.
  • Strong analytical skills to design effective test plans and evaluate outcomes accurately.
  • Excellent communication skills, both written and verbal, to effectively convey test results.

Preferred Skills

The following skills are highly desirable:

  • Experience with VMWare, Octopus, and Chef.
  • Familiarity with Azure DevOps.
  • A deep understanding of the role testing plays in quality-focused agile development projects.

Attributes for Success

We value candidates who possess:

  • Exceptional written and verbal communication skills.
  • Strong problem-solving and analytical abilities.
  • The ability to multitask effectively under tight deadlines while providing regular status updates.