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Customer Service Manager

2 months ago

West Columbia, South Carolina, United States Big Lots Full time
Job Summary

We are seeking a highly skilled and experienced Service Team Lead to join our team at Big Lots. As a key member of our store leadership team, you will be responsible for leading the service team, including cashiering and recovery-related functions, and ensuring exceptional customer service and operational front-end standards.

Key Responsibilities
  • Lead, supervise, and provide work direction to the Service Team in the store related to all cashiering, front-end, and recovery functions.
  • Provide feedback to store leadership regarding the team's performance.
  • Responsible for activities related to the achievement of customer service standards, front-end operations, and program compliance, training, and day-to-day operational tasks, including recovery.
  • Serves as the primary Manager on Duty when present, including opening and closing the store when scheduled.
  • Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
  • Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.
Requirements
  • High School Diploma, GED, or equivalent work experience required.
  • Minimum two years retail management experience preferred.
  • Strong decision-making, problem resolution, and interpersonal skills required.
  • Ability to lift, carry, push, and pull a minimum of 50 pounds required.
  • Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.
  • Basic English literacy, math, and PC skills required.