Receptionist / Intake Coordinator
4 hours ago
At Schenectady Community Action Program, we are seeking a highly skilled and organized Receptionist / Intake Coordinator to join our team. This role is responsible for providing exceptional customer service, managing front desk operations, and supporting the Community Services Program.
Key Responsibilities:
- Answer multi-line phone system and direct calls to appropriate personnel
- Provide phone and onsite assistance to customers as needed
- Maintain accurate daily customer log in data and enter required information using spreadsheets and data entry software
- Keep waiting room neat and professional looking
- Complete follow-up Agency-wide Outcomes Matrix with customers
Requirements:
- Associates Degree in a related field
- Five (5) years experience with answering and referring calls from a multi-line switchboard
- Excellent organizational skills and ability to multitask
- Experience with direct customer service preferred
What We Offer:
- Paid Personal Time
- Paid Sick Time
- Paid Vacation Time
- Company Holidays
- Medical Insurance
- Dental & Vision Insurance
- 403(b) with Company Match
- Flexible Spending Accounts
- Referral Program
- Employee Assistance Program (EAP)
- Parental Leave
About Us:
Schenectady Community Action Program is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, or any other basis prohibited by law.
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