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Community Health Outreach Coordinator

2 months ago

Cottonwood, United States Upward Health Full time
Job Title: Community Health Outreach Specialist

Upward Health is a leading provider of in-home, multidisciplinary medical care, offering 24/7 whole-person care to patients in need. As a Community Health Outreach Specialist, you will play a critical role in connecting patients with our services and helping them take the first step towards improving their health.

Key Responsibilities:
  • Conduct direct outreach to patients via phone, in-person meetings, and other strategies to educate them about Upward Health's services and value proposition.
  • Enroll patients into our program and collect key data about patients during the enrollment process.
  • Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy.
  • Interact with enrolled patients to ensure ongoing engagement and deliver additional community-based touchpoints as needed.
  • Participate in weekly team meetings focused on ongoing education and improvement.
  • Accurately and timely document patient interactions and outcomes in our company's software system.
Requirements:
  • Excellent verbal communication skills and ability to build trust with patients.
  • Persuasiveness and ability to clearly communicate Upward Health's service offering and value.
  • Active listening skills and genuine compassion for others.
  • Quick thinking and ability to respond to questions and objections.
  • Organized and self-motivated with ability to work independently and meet established goals.
  • Ability to work collaboratively within a team environment and with people of diverse skills and experience.
  • Knowledge of community resources in the local market.
  • Able to maintain clear professional boundaries with patients and coworkers.
  • Commitment to representing the company with professionalism and cultural competency.
  • Fluency in English; Spanish speaking a plus.
  • Able to work flexible hours, including occasional night/weekend work.
  • Minimum of 3 years of work experience in sales, healthcare, or outreach roles.

Upward Health is an equal opportunity/affirmative action employer, committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.