Optical Department Head
6 days ago
Job Summary
About the Role
National Vision is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our store leadership, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational excellence.
Key Responsibilities
- Monitor and achieve sales and performance goals, including reviewing profit and loss statements.
- Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
- Lead by example and ensure all associates provide outstanding customer service.
- Ensure quality standards are met, review remakes, and enforce policies to ensure compliance.
- Communicate effectively with the General Manager, District Manager, and Corporate Office, providing store reporting as required.
- Develop and implement store promotions, advertising, and visual merchandising strategies to drive sales growth.
- Supervise and motivate Opticians and CL Sales associates, ensuring the timely completion of day-to-day functions.
- Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
- Motivate associates to exceed performance standards.
Requirements
About You
To be successful in this role, you will need:
- Optical sales experience, with supervisory experience preferred.
- A proven ability to lead, coach, and build associate relationships.
- A sound understanding of store operations and standards for success.
- Strong communication skills (both oral and written) for effective management of teams.
- Exceptional customer service skills.
- Strong organizational skills for planning work and continuously monitoring progress towards goals.
- Ability to analyze, create, and understand financial reports.
- Demonstrated ability to analyze and solve problems of varied scope.
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