Optical Department Head

6 days ago


Erie, Pennsylvania, United States National Vision Full time

Job Summary

About the Role

National Vision is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our store leadership, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational excellence.

Key Responsibilities

  • Monitor and achieve sales and performance goals, including reviewing profit and loss statements.
  • Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
  • Lead by example and ensure all associates provide outstanding customer service.
  • Ensure quality standards are met, review remakes, and enforce policies to ensure compliance.
  • Communicate effectively with the General Manager, District Manager, and Corporate Office, providing store reporting as required.
  • Develop and implement store promotions, advertising, and visual merchandising strategies to drive sales growth.
  • Supervise and motivate Opticians and CL Sales associates, ensuring the timely completion of day-to-day functions.
  • Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
  • Motivate associates to exceed performance standards.

Requirements

About You

To be successful in this role, you will need:

  • Optical sales experience, with supervisory experience preferred.
  • A proven ability to lead, coach, and build associate relationships.
  • A sound understanding of store operations and standards for success.
  • Strong communication skills (both oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.


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