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General Manager
1 month ago
At MV Transportation, we are seeking a highly skilled and experienced General Manager to lead our operations and drive business growth. As a key member of our team, you will be responsible for providing strategic leadership and direction to our assigned operating location, ensuring the delivery of annual business plans and compliance with company policies and procedures.
Key Responsibilities:- Develop and implement effective customer relations strategies to drive customer satisfaction and loyalty.
- Identify, select, train, and mentor location staff to ensure a high-performing team.
- Communicate effectively with location staff, support team members, and stakeholders to ensure seamless operations.
- Oversee vehicle maintenance plans and ensure fleet availability to meet service requirements.
- Develop and implement safety and training programs to ensure compliance with company, contract, and regulatory requirements.
- Maintain regular contact with clients to meet or exceed expectations.
- Conduct regular departmental audits to ensure operational efficiency and effectiveness.
- Review and analyze key operational metrics on a daily, weekly, and monthly basis.
- Ensure accurate management of location financial metrics, identifying exceptions, and developing action plans to meet financial, safety, and operational expectations.
- Implement, promote, and adhere to company policies and procedures.
- Collaborate with the bridges committee to effectuate positive changes to policies, procedures, and programs.
- Participate in labor and employee relations activities to ensure a positive work environment.
- Provide insights and information to support location contract renewals.
- Develop and present location annual budgets.
- College degree or equivalent business management experience.
- Management experience required.
- Shuttle experience required, university shuttle preferred.
- Minimum of 5 years of comprehensive experience in operations management and 7 years of management or supervisory experience in a transit environment.
- Passion experience preferred.
- Expertise in labor/union(s) negotiations and expenses.
- Full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
- MS Office, strong analytical skills, strong written and verbal communication skills, and high degree of multi-tasking skills.
MV Transportation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.