Customer Experience Representative

7 days ago


Columbus, Ohio, United States Randstad North America, Inc. Full time

Job Summary:

Randstad North America, Inc. is seeking a highly skilled Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Interaction: Handle customer inquiries and concerns in a professional and timely manner, providing solutions and resolving issues efficiently.
  • Product Knowledge: Maintain up-to-date knowledge of company products and services, including features, benefits, and applications.
  • Communication: Develop and maintain strong relationships with customers, communicating effectively and empathetically to ensure their needs are met.
  • Problem-Solving: Identify and resolve customer issues, escalating complex problems to senior team members as needed.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a retail or staffing environment.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.


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