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Sales Support Specialist

2 months ago

Riverside, California, United States DriveTime Full time

Job Overview

Company Insight

DriveTime Family of Brands stands as the largest privately owned enterprise in the used vehicle sales finance and servicing sector across the United States. With headquarters located in Tempe, Arizona, and Dallas, Texas, our mission is to create opportunities that enhance the lives of both our customers and employees by focusing on matching the right customer with the right vehicle under optimal terms, guiding them on their journey to ownership.

Our presence is felt nationwide through our dealerships, where we adopt a transparent pricing model that eliminates haggling and gimmicks, alongside reconditioning centers that revitalize pre-owned vehicles. If you possess the DRIVE and aspire to make a meaningful impact, we invite you to contribute to our mission.

Position Responsibilities

Key Duties (Your Next Steps)

Compensation: $27.00 per hour plus monthly bonuses.

This role involves active participation in sales and customer engagement activities within the dealership. Responsibilities include various detailed tasks such as preparing titles, loan documentation, and processing payments. You will also take customers on test drives, showcasing vehicle features.

  • Engage in all forms of communication and documentation prior to customer visits and in-person interactions to provide solutions and facilitate purchases.
  • Collaborate with Managers and fellow Customer Experience Associates to delegate tasks and responsibilities, ensuring customer satisfaction and meeting company objectives.
  • Execute all administrative tasks, including deal documentation, underwriting, cash handling, and inventory management, while adhering to company standards.
  • Implement company directives, initiatives, and expectations effectively.
  • Conduct phone calls, schedule appointments, answer inquiries, and educate potential customers about their options.
  • Work together with team members to achieve sales targets.
  • Open and close the dealership as necessary.

Required Skills and Qualifications

  • Strong and persuasive communication skills; must possess the ability to ask for the sale and address customer inquiries.
  • Flexibility to work a varied schedule, including early mornings, evenings, and weekends.
  • Knowledge of vehicle characteristics, features, and capabilities, providing customers with comprehensive information.
  • High attention to detail during the sales process.
  • Ability to absorb training, implement feedback, and adapt to process changes:
    • Phase 1: Customer Engagement and Experience
    • Phase 2: Inventory Management and Dealership Operations
    • Phase 3: Titles, Loans, and Vehicle Processes
  • Must maintain confidentiality when handling sensitive information.
  • Comfortable operating and parking vehicles on and off the lot.
  • Capable of working independently and taking ownership of assigned tasks.
  • Ensure the highest level of customer satisfaction.

Qualifications Needed

  • Associates or bachelor's degree preferred OR equivalent experience.
  • Minimum of 3 years of relevant experience in customer service, sales, or retail.
  • Valid driver's license and a satisfactory driving record for the past three years.
  • Must be at least 18 years old.
  • Ability to pass a drug test and background check.

Benefits Overview

  • Comprehensive medical, dental, and vision coverage with a significant portion of premiums covered by DriveTime Family of Brands.
  • Additional perks include 401(K), company-paid life insurance, and short- and long-term disability coverage.
  • Opportunities for growth with a commitment to professional development, as evidenced by over 1,000 promotions annually.
  • Tuition reimbursement to support your professional growth.
  • Wellness program offering self-guided coaching, cash incentives, and discounts on medical premiums for engaging in healthy activities.
  • Competitive compensation reflecting our belief that financial rewards matter.
  • Consistent work schedule promoting work/life balance, with Sundays off for personal time.
  • Team-oriented environment with monthly bonuses, sales contests, and recognition for outstanding performance.
  • World-class training and development programs to prepare you for advancement within the company.
  • Generous PTO policy including 15 days of paid time off and 8 paid holidays.

Additional Information

DriveTime Family of Brands is recognized as a Great Place to Work. Approximately 90% of our employees report feeling at home here. We are proud of our accolades, including awards for diversity, company culture, and leadership.

Employment is contingent upon successful completion of background checks and drug screenings. DriveTime maintains a drug-free, tobacco-free workplace and is an Equal Opportunity Employer.

We seek individuals who align with our values and are eager to thrive in a dynamic, professional, and enjoyable environment.