Deli Clerk

What You'll Do:

• Guest Assistance: Provide exceptional customer service by assisting guests in locating items on or off the sales floor and responding to Deli Department telephone inquiries.
• Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality, ensuring a seamless and efficient experience.
• Customer Service: Address guest concerns and resolve issues promptly, utilizing the boomerang principle to ensure a positive experience and foster a loyal customer base.
• Quality Control: Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards and maintain a clean and safe environment.
• Inventory Management: Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more, to ensure efficient operations and minimize waste.
• Food Safety: Lead by example in maintaining food safety logs and adhering to all safety standards, ensuring a safe and healthy environment for guests and team members.
• Efficiency: Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily, maintaining a high level of productivity and efficiency.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Perform other duties as assigned to support the team and contribute to the success of the Deli Department.

To Be Successful:

• Customer Focus: Ability to deal tactfully and effectively with guests and all personnel, providing exceptional customer service and ensuring a positive experience.
• Communication Skills: Good oral and written communication skills, with the ability to clearly and effectively communicate with guests and team members.
• Effective Problem-Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members and maintaining a positive attitude.
• Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
• Food Knowledge: Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.

• Lifting up to 50 pounds on an occasional basis.
• Full range of upper body motion.
• Ability to work at a fast pace.
• May be exposed to extreme temperatures.

By joining our deli team, you will become part of a community that values quality, collaboration, and exceptional food service in a fast-paced environment, with restaurant-like quality. We offer competitive compensation, opportunities for career growth, and a supportive work environment.

Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.

Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates 'free' ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings.