Senior Director of Clinical Operations

9 hours ago

Altoona, Pennsylvania, United States Gloria Gates Management Full time
Job Overview

Gloria Gates CARE is seeking a seasoned Senior Director of Clinical Operations to lead our clinical operations team in delivering high-quality patient care and optimizing operational efficiencies. As a strategic and visionary leader, you will oversee the clinical operations of our CARE Community operations, ensuring the delivery of exceptional patient care and driving organizational growth.

Key Responsibilities
  • Develop and execute a strategic vision for clinical operations, aligning with the organization's goals and objectives.
  • Lead a team of clinical professionals in delivering high-quality patient care, optimizing operational efficiencies, and driving change within the organization.
  • Collaborate with the Chief Medical Officer and Clinical Operations leaders to develop and design services provided in each office/facility, ensuring compliance with regulatory requirements and company policies.
  • Manage monthly financial and operational reviews, providing insights and recommendations for improvement.
  • Assist the marketing department in ensuring practices have market presence, proper branding, and opportunities to increase patient volume.
  • Provide strategic leadership for developing long-range goals to optimize clinical operations performance, evaluate practice productivity, and provide recommendations for improvement.
  • Lead clinic operational teams at all levels, assisting physicians, advanced practice providers, non-physician clinical professionals, and staff in understanding group practice patterns, data interpretation, and goal setting.
  • Work collaboratively to set annual expense budget, utilization, and quality targets for identified clinical programs.
  • Collaborate with medical leadership to advise and facilitate major physician-physician, physician-patient, physician-staff, and interdepartmental concerns, when escalated beyond the departmental level.
  • Ensure collaboration of clinical and operational teams to maximize the use of Gloria Gates CARE resources and outcomes, including utilization, closing gaps in care, and other vital areas that drive a positive experience for members through improved health.
Requirements
  • Minimum of 10 years progressive growth in physician practice management or healthcare environment.
  • Bachelor's degree in Health Care Administration, Health Policy, Nursing, or equivalent level of education or experience.
  • 5-8 years minimum progressive leadership experience.
  • Demonstrated experience in managing multi-center operations.
  • Excellent written and verbal communication skills, ability to negotiate and build relationships with physicians, physician groups, and other healthcare professionals.
  • Experience with successfully leading and motivating teams is required.
  • Must be a critical thinker, able to logically evaluate all aspects of situations and problems, to arrive at optimal solutions.
  • Must have strong negotiation skills, with the ability to find collaborative and positive outcomes.
  • Must have a high degree of personal accountability, energy, and an entrepreneurial mindset.
  • Experience in patient care environment.
  • Leadership skills and behavioral intelligence.
  • Experience in driving change.
About Us

Gloria Gates CARE is a pioneering healthcare organization that empowers Medicaid and Medicare members in disadvantaged healthcare landscapes across the United States. Our mission is to transcend traditional healthcare models, ensuring comprehensive support that addresses not only physical health but also mental, emotional, and social well-being.

What We Offer
  • Company-paid premium: Medical, Dental, Vision.
  • Generous time away from work programs.
  • 401K retirement savings plan.
  • Competitive compensation package.
  • Contribution to a positive impact and CARE in our community.

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