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Retail Operations Supervisor
2 months ago
Eclat Chocolate is on the lookout for a dedicated Retail and Fulfillment Manager to oversee daily operations and ensure efficient shipping processes. The ideal candidate will demonstrate exceptional communication and organizational abilities, with a strong focus on customer service.
Key Responsibilities:
Retail Management:
- Supervise the opening and closing procedures of the store
- Manage daily cash register operations
- Maintain comprehensive knowledge of all products, including their ingredients and origins
- Coordinate retail staffing schedules to ensure adequate coverage
- Oversee the cleanliness and organization of the retail space
- Manage product inventory and visual merchandising
- Ensure that the shopping experience aligns with company standards
- Provide support to retail staff as necessary
Shipping and Fulfillment:
- Process orders received through online, wholesale, and phone channels for shipping or in-store pickup
- Keep the sales team informed about order statuses
- Work collaboratively with the sales team to fulfill corporate and custom orders
- Generate invoices for wholesale and corporate transactions
- Address customer inquiries related to their orders
- Handle package tracing and refunds when required
- Manage inventory of shipping supplies and communicate needs to management
- Respond to emails from vendors, retailers, and customers
- Answer incoming calls and process phone orders
- Coordinate large orders for weddings, events, and bulk purchases
For more information about Eclat Chocolate, please visit our website.