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Patient Scheduling Specialist
2 months ago
About Cooper University Health Care:
We are a leading healthcare provider in South Jersey, committed to delivering exceptional patient care and innovative medical services. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families.
Our Mission:
We strive to provide a comprehensive range of medical services, from routine check-ups to complex surgical procedures, in a safe and compassionate environment. Our goal is to exceed our patients' expectations and provide them with the highest level of care possible.
Job Summary:
We are seeking a highly skilled and organized Surgical Coordinator to join our team. The successful candidate will be responsible for scheduling patient appointments, managing patient records, and providing exceptional customer service to our patients and their families.
Key Responsibilities:
- Scheduling patient appointments for hospital outpatient-based services
- Changing and canceling appointments as needed
- Providing accurate and detailed information to patients regarding test results and scheduling needs
- Supporting checkout at Gastroenterology's ambulatory office
- Answering incoming calls and directing calls to the correct party
- Checking voicemails and returning missed calls for scheduling requests
- Managing the integrity of pre-registration, including accurate healthcare coverage
- Escalating operational, provider, or patient complaints to leadership
- Knowledge of medical insurance and billing processes
Requirements:
- 2-3 years of experience in a medical or office setting
- Outstanding organizational skills and typing speed of 35-45 WPM
- Medical transcription skills required
- High School Diploma or Equivalent required
