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IT Support Specialist

1 month ago

Waltham, Massachusetts, United States GET Group Full time

Job Summary:



GET Group is seeking an experienced IT Support Specialist to provide technical assistance to our team. The ideal candidate will have a strong background in IT technical support, with a focus on cloud infrastructure and network administration.



Key Responsibilities:




  • Provide timely and effective technical support to team members, including software installations, troubleshooting, and maintenance of company assets.
  • Manage and maintain Office 365/Azure platforms, including tenant setup, subscription management, and resource allocation.
  • Assist with printing, software installations, and application support for office and remote users.
  • Install and manage Microsoft Windows servers on-premises and in Azure.
  • Manage Active Directory replication in a hybrid Azure environment.
  • Manage users and groups in Active Directory and Azure AD.
  • Manage on-premises networking switch port VLANs.
  • Manage Teams Phones and assignments.
  • Create Office 365/Azure tenants for new development platforms.
  • Manage Office 365/Azure subscriptions and resources as needed for development teams.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Manage Risk Management Framework (RMF) processes and product maintenance for assigned systems.


Risk Assessment:



Conduct assessments of controls to ensure proper implementation and effectiveness. Must have a strong working knowledge of the RMF process.



Document Management:



Provide requested documents to auditors, ensuring accuracy and sensitivity labeling.



Access Controls Oversight:



Manage access controls, ensuring proper implementation and management.



Audit Log Review:



Regularly review audit logs to identify security incidents or anomalies.



Vulnerability Management:



Evaluate new vulnerabilities and coordinate corrective actions.



CMMC/CUI Support - Help with procedures, evidence, and testing compliance for the Cybersecurity Maturity Model Certification requirements for Controlled Unclassified Information (CUI).



Requirements:




  • Availability to work in the office at least 3 days per week or as needed.
  • U.S. citizenship required.
  • Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work.
  • Minimum 5-year experience in IT technical support role.
  • Must have a familiarity with Office 365/Azure tenants and subscriptions.
  • A working knowledge of Microsoft Servers and Active Directory.
  • Must have good troubleshooting skills.
  • Capable of working without direct supervision.
  • Excellent communications skills.


About GET Group:



GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world.



Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation.



GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements.



We offer competitive compensation, flexible schedules, and a fun, diverse work environment.



Benefit Package & Time Off Includes:




  • Medical, Dental, Vision & Flexible Spending Account.
  • 17 Vacation days, 10 holidays, 8 sick/personal days.
  • Short-term and long-term disability.
  • Safe Harbor 401K.