Warranty and Support Specialist
3 weeks ago
Job Description
We are seeking a skilled Warranty and Support Specialist to join our team in Dover, New Hampshire. As a key member of our support team, you will be responsible for resolving customer inquiries and issues related to product warranties, returns, and exchanges.
This role involves working closely with our Customer Service team to ensure seamless communication with customers and resolve any issues in a timely manner. You will also be responsible for maintaining accurate records, processing customer requests, and providing exceptional customer service.
Responsibilities:
- Maintain accurate and up-to-date customer records
- Process customer requests and resolve inquiries in a timely manner
- Collaborate with the Customer Service team to ensure seamless communication with customers
- Maintain a well-organized workspace and ensure all necessary documentation is complete and accurate
About NEMO Equipment Inc
NEMO Equipment Inc is an award-winning outdoor brand that creates innovative products for backpacking and camping enthusiasts. We are committed to delivering exceptional customer service and ensuring our customers have an unforgettable experience with our gear.
What We Offer:
- A competitive salary of $42,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- A fun and dynamic work environment with a passionate team
Requirements:
- 1-2 years of experience in customer service or a related field
- Excellent communication and problem-solving skills
- Ability to work independently and collaboratively as part of a team
- Basic computer skills and proficiency in Microsoft Office
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