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Hotel Operations Supervisor
2 months ago
This role will be guided and overseen by a Department Head or General Manager.
The main duties of this position will concentrate on routine operational functions and overseeing team members in their operational roles.
Additional responsibilities may be assigned as needed by the business and/or for career development.Ensure guest satisfaction and the smooth operation of the hotel by managing back-of-house departments in the absence of the General Manager and/or the Manager on Duty.
This individual may assist the General Manager by consistently focusing on achieving hotel profitability through revenue enhancement, cost management, guest satisfaction, and associate development.
Exempt associates are expected to work as much of each workday as necessary to fulfill their job responsibilities.Management-level associates are expected to work as much of each workday as necessary to fulfill their job responsibilities; for OEM associates, overtime is applicable and calculated accordingly.
The Operations Manager OEM may support various areas within the property including:Housekeeping, Engineering/Maintenance, Food & Beverage, PBX, Bell staff, Front Office, and Banquets.
Qualifications
Minimum of 3 years of progressive experience in a Rooms or F&B department within a hotel; or a 4-year college degree with at least 1 to 2 years of experience in a Rooms or F&B department at a hotel; or a 2-year college degree with at least 2 years of experience in a Rooms or F&B department at a hotel.
Proficiency in Windows Operating Systems is essential.
Ability to quickly and accurately evaluate and select among alternative courses of action.
Must perform well in high-pressure situations.
Maintain composure and objectivity under stress.
Effectively handle workplace issues including anticipating, preventing, identifying, and resolving problems as necessary.
Ability to assimilate complex information and data from various sources and adjust to meet specific needs.
Effective listening, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Ability to work with and understand financial information and basic arithmetic functions.
Clear communication of information and ideas is essential.
Responsibilities
Approach all interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel.
Uphold high standards of personal appearance and grooming, including compliance with the company's dress code and wearing a nametag while on duty (per brand standards).
Ensure adherence to company standards and regulations to promote safe and efficient hotel operations.Comply with certification requirements as applicable for the position, including: Food Handlers, Alcohol Awareness, CPR & First Aid.
As applicable to the hotel, ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments.
Utilize competencies from training materials to develop oneself in all operational departments.Collaborate with Department Heads to gain a comprehensive understanding of each position and its impact on hotel operations.
Foster an environment where employees are empowered to make decisions that enhance guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.As applicable to the hotel, assist the General Manager in preparing financial reports as required by the Corporate Office.
Meet all corporate deadlines as well as those set by the General Manager.Participate in required Manager on Duty coverage as scheduled.
Ensure that training in service standards is being conducted in each department using effective training steps.
As needed, assist the General Manager in recruiting, hiring, and training for Guest Services based on occupancy.
Engage in weekly meetings with Front Desk to address oversell settings and respond accordingly.
Contribute to creating a positive team-oriented environment that emphasizes guest focus through employee development and motivation.
Assist the Department Head or General Manager in maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through daily and/or weekly inspections of rooms with the Housekeeping Manager and Property Engineer.
Ensure that employees consistently exhibit attentiveness, friendliness, courtesy, and efficiency in their interactions with guests, management, and fellow employees.
Familiarize oneself with Standard Operating Procedures in all Operations departments.Maintain a professional working relationship and promote open communication with managers, employees, and other departments.
Ensure that all employees receive fair and equitable treatment according to company Standard Operating Procedures.
Complete required corporate training modules and become certified to train others as necessary.
Generally, a promotional opportunity will require relocation to another property.
Be present in public areas during peak times to greet guests and offer assistance as needed.
Maintain procedures for handling the hotel safe, particularly regarding security.
Attend all scheduled meetings that occur on the property when on duty.
Company Overview
As the global leader in third-party hotel management, our expanding portfolio encompasses over 1,550 hotels across all 50 states and 22 countries, ranging from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels.
Our associates worldwide are dedicated to serving our guests and achieving exceptional results, thriving in a culture where everyone is motivated to excel.
Join a world of opportunities with Hyatt Hotels.Benefits
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:
Now offering Daily Pay. Ask your Recruiter for more details.
Medical, Dental, and Vision Coverage.
Short-Term and Long-Term Disability Income.
Term Life and AD&D Insurance.
Paid Time Off.
Employee Assistance Program.
401k Retirement Plan.
Compensation Min:
USD $62,573.56/Yr.
Mid:
USD $78,216.95/Yr.
Max:
USD $93,860.34/Yr.
This position is at a location where Hyatt is not the employer.
The employer of individuals working at this hotel may be a third-party management company responsible for all employment benefits and obligations at this location.
