Warehouse Operations Manager
3 days ago
The General Manager is responsible for overseeing the financial, operational, and employee aspects of multiple accounts. This individual must ensure the profitable retention and growth of business within their span of control, while meeting financial, employee, safety, and customer satisfaction goals.
Key Responsibilities- Leadership and Management
- Goal setting, skills assessment, IDPs, career development, performance evaluation, on-going employee feedback, disciplinary actions, and performance improvement plans.
- Developing and managing direct and indirect reports, providing on-going employee feedback, and conducting quality and effective selection of qualified personnel.
- Operational Excellence
- Creating location processes and maintaining SCLM, cross-training of CLS and CLC, and ensuring that all staff is trained in Transportation/Distribution Management.
- Improving employee retention, reducing accidents, and ensuring unnecessary overtime is reviewed and reduced.
- Customer Satisfaction
- Customer satisfaction/problem resolution, review of KPI tracking and improvement, and ensuring that all staff is trained in Transportation/Distribution Management.
- Financial Management
- SOX invoice reconciliation to FFM designee, SOX revenue recognition preparation FFM designee, and invoice to customer.
- Education
- Bachelor's degree in business, logistics, supply chain, or related field.
- Master's degree in related field preferred.
- Experience
- Five (5) years or more relevant experience in supply chain, logistics, warehouse, or industry-related field.
- Five (5) years or more managing, leading, and developing direct reports.
- Five (5) years or more managing large multi-level teams.
- Skills and Abilities
- Demonstrated project management and facilitation skills.
- Strong oral and written communications skills.
- Ability to create and maintain professional relationships within all levels of the organization.
- Ability to work independently and as a member of a team.
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