Housekeeping Operations Manager
2 days ago
The Hotel at Auburn University is seeking a highly skilled and experienced Housekeeping Manager to lead our Housekeeping & Laundry Departments. As a key member of our hospitality team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our hotel.
Key Responsibilities:- Develop and implement effective housekeeping operations, including scheduling, training, and hiring.
- Monitor performance to ensure that staff adhere to our high standards of cleanliness and guest satisfaction.
- Ensure that team members follow all hotel policies and procedures.
- Approach all encounters with guests and fellow associates with a hospitable and service-oriented manner.
- Responsible for increasing guest satisfaction and room cleanliness scores.
- Maintain high guest satisfaction and room cleanliness scores.
- Reply to guest surveys, address defects, and recover guest loyalty.
- Oversee and monitor housekeeping budget, inventory, payroll, and labor cost.
- Monitor and direct all housekeeping and laundry supervisors.
- Establish and maintain a key control system for housekeepers.
- Conduct 30/60/90 day and annual associate performance appraisals.
- Participate in MOD coverage as needed.
- Perform monthly walk-throughs with Hotel Manager, Dir. of Rooms, and Engineering.
- Execute emergency procedures in accordance with hotel standards.
- Bachelor's Degree or equivalent.
- Thorough knowledge of and experience in hotel and housekeeping operations.
- Effective management, leadership, organizational, and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills.
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Housekeeping Operations Manager
1 week ago
Auburn, Alabama, United States The Hotel at Auburn University Full timeHousekeeping Manager Job DescriptionThe Housekeeping Manager is a key member of our hotel team, responsible for ensuring the highest standards of cleanliness and guest satisfaction in our Housekeeping and Laundry Departments.Key Responsibilities:Housekeeping Operations: Oversee all aspects of housekeeping operations, including scheduling, training, hiring,...
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Housekeeping Operations Manager
1 month ago
Auburn, Alabama, United States The Hotel at Auburn University Full timeThe Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping & Laundry Departments in accordance with The Hotel at Auburn University standards as well as lead the entire housekeeping & laundry departments including rooms, back/front of house public areas and laundry.Responsible for all aspects of housekeeping operations...
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