Housekeeping Operations Manager

2 days ago


Auburn, Alabama, United States The Hotel at Auburn University Full time
Housekeeping Manager

The Hotel at Auburn University is seeking a highly skilled and experienced Housekeeping Manager to lead our Housekeeping & Laundry Departments. As a key member of our hospitality team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our hotel.

Key Responsibilities:
  • Develop and implement effective housekeeping operations, including scheduling, training, and hiring.
  • Monitor performance to ensure that staff adhere to our high standards of cleanliness and guest satisfaction.
  • Ensure that team members follow all hotel policies and procedures.
  • Approach all encounters with guests and fellow associates with a hospitable and service-oriented manner.
  • Responsible for increasing guest satisfaction and room cleanliness scores.
  • Maintain high guest satisfaction and room cleanliness scores.
  • Reply to guest surveys, address defects, and recover guest loyalty.
  • Oversee and monitor housekeeping budget, inventory, payroll, and labor cost.
  • Monitor and direct all housekeeping and laundry supervisors.
  • Establish and maintain a key control system for housekeepers.
  • Conduct 30/60/90 day and annual associate performance appraisals.
  • Participate in MOD coverage as needed.
  • Perform monthly walk-throughs with Hotel Manager, Dir. of Rooms, and Engineering.
  • Execute emergency procedures in accordance with hotel standards.
Requirements:
  • Bachelor's Degree or equivalent.
  • Thorough knowledge of and experience in hotel and housekeeping operations.
  • Effective management, leadership, organizational, and communication skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving skills.


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