Safety and Security Specialist

2 weeks ago


Milwaukee, Wisconsin, United States The Pfister Hotel Full time

Are you dedicated to providing exceptional service and ensuring a secure environment? The Pfister Hotel is seeking a committed individual to join our team and uphold our esteemed reputation.

As a Safety and Security Specialist, you will play a vital role in fostering a safe and welcoming atmosphere for both guests and staff. Your responsibilities will include identifying suspicious activities and preventing incidents of vandalism, theft, or other unlawful actions.

Founded in 1893, The Pfister Hotel has stood as a symbol of hospitality excellence for nearly 130 years. Recognized as one of the premier hotels in Milwaukee and the Midwest, we pride ourselves on our long-standing tradition of outstanding service.

Key Responsibilities:

  • Ensure the safety of guests and staff while safeguarding property and assets.
  • Conduct regular patrols of the premises on foot.
  • Manage a dispatch center responsible for key control, fire alarm monitoring, and surveillance operations, addressing routine and emergency service calls.
  • Implement proactive security measures and loss prevention strategies.
  • Investigate incidents and conditions, documenting findings as necessary.
  • Provide assistance to guests and staff in a professional and composed manner.
  • Monitor cash transactions and surveillance systems.
  • Oversee lost and found operations.
  • Support other departments as required.

Qualifications:

  • Familiarity with security and law enforcement practices is preferred.
  • Previous experience in hospitality, guest services, or security is advantageous.
  • Ability to build and maintain effective relationships with management, staff, and the public.
  • Proficient in reading and writing in English.
  • Strong verbal and written communication skills.
  • Capable of working independently and collaboratively under pressure.
  • Willingness to work a flexible schedule, including nights, weekends, and holidays.

Benefits:

  • Complimentary, nutritious meals during shifts.
  • Discounted accommodations at Marcus Hotels & Resorts and Historic Hotels of America.
  • Special rates at dining establishments, recreational activities, and wellness services.
  • Reduced parking fees.
  • Complimentary movie theater tickets at Marcus Theatres.
  • Opportunities for career advancement and transfers within the company.
  • Early access to earned wages.
  • Paid time off and comprehensive health benefits after 30 days of employment, including medical, dental, and vision insurance, life insurance, an employee assistance program, and a 401k plan with employer matching.

About The Pfister Hotel:

A proud member of The Marcus Corporation, Marcus Hotels & Resorts boasts a legacy of over 60 years in operational excellence and service. We are committed to creating extraordinary experiences for our guests and team members alike, with a focus on expanding our portfolio of unique hotels and resorts.

Note: This description outlines the general nature and level of work expected from individuals in this role. It is not intended to be an exhaustive list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.



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