Investment Services Representative

2 weeks ago


Milwaukee, Wisconsin, United States UMB Financial Corporation Full time
About the Role

The Registered Funds Team at UMB Financial Corporation provides accounting, pricing, and reconciliation services for our mutual fund and collective trust clients. This team is a growing unit that continues to add to our client portfolio, offering opportunities to expand our knowledge base and technological capabilities.

Key Responsibilities
  • Respond to incoming calls from and prospective shareholders, providing timely and accurate information.
  • Assist shareholders with inquiries and provide account information, ensuring a high level of customer satisfaction.
  • Answer questions regarding investment style, fund performance, account options, and history, demonstrating a deep understanding of our products and services.
  • Analyze, research, and resolve shareholder concerns, providing solutions that meet their needs.
  • Educate callers about funds and products, promoting our services and building trust with our clients.
  • Process all transactions for shareholders, ensuring accuracy and efficiency.
  • Record caller information and request mailing of appropriate fund materials, maintaining accurate records.
  • Provide excellent customer service, responding to concerns and resolving issues in a timely and professional manner.
  • Update SOLAR, our internal fund information database, ensuring that our records are accurate and up-to-date.
  • Making outbound calls for clients of our Lead Generation project, driving business growth and expansion.
Requirements
  • Bachelor's Degree or equivalent work experience.
  • At least 6 months working in a customer service environment that required direct in-person or phone interaction.
Compensation

The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.

About UMB

UMB Financial Corporation is a values-driven organization that prioritizes inclusion, diversity, and employee well-being. We offer a comprehensive benefits package, including paid time off, a 401(k) matching program, annual incentive pay, and a range of health and wellness benefits. Our goal is to create a work environment that is supportive, inclusive, and empowering, where employees can grow and thrive.



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