Technical Support Specialist
3 weeks ago
At TechMD, we strive to create a positive work environment that fosters growth and customer satisfaction. As an IT Support Specialist, you will play a critical role in achieving this goal by implementing and administering distributed systems using core Microsoft products and platforms.
The ideal candidate will have 3-5 years of experience in a similar position and possess excellent customer service skills, strong telephone and verbal communication skills, and the ability to effectively work independently and as part of a team.
This is a salaried position with an estimated annual salary of $75,000-$100,000 based on industry standards and location.
You will be responsible for:
- Working tickets in order of priority and SLA from the Tier 2 ticket Queue
- Assessing, planning, and resolving Tier 2 issues
- Communicating effectively with team members to resolve issues in a timely manner
- Resolving issues on site as needed or scheduled by the dispatcher
- Following all Standard Operating Procedures for position, function, and TechMD
Additionally, you will be required to participate in on-call rotation per TechMD's On Call Coverage Expectations for assigned locations.
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Technical Support Specialist
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IT Support Specialist
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Support Specialist
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Healthcare Support Specialist
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Administrative Support Specialist
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Personal Support Specialist
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Dedicated Medical Support Specialist
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Administrative Support Specialist
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Sales Support Specialist
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Caregiver Support Specialist
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Medical Support Specialist
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Clinical Support Specialist
4 weeks ago
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