Technical Support Specialist

3 weeks ago


Toms River, New Jersey, United States TechMD Full time

At TechMD, we strive to create a positive work environment that fosters growth and customer satisfaction. As an IT Support Specialist, you will play a critical role in achieving this goal by implementing and administering distributed systems using core Microsoft products and platforms.

The ideal candidate will have 3-5 years of experience in a similar position and possess excellent customer service skills, strong telephone and verbal communication skills, and the ability to effectively work independently and as part of a team.

This is a salaried position with an estimated annual salary of $75,000-$100,000 based on industry standards and location.

You will be responsible for:

  • Working tickets in order of priority and SLA from the Tier 2 ticket Queue
  • Assessing, planning, and resolving Tier 2 issues
  • Communicating effectively with team members to resolve issues in a timely manner
  • Resolving issues on site as needed or scheduled by the dispatcher
  • Following all Standard Operating Procedures for position, function, and TechMD

Additionally, you will be required to participate in on-call rotation per TechMD's On Call Coverage Expectations for assigned locations.



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