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Director of Global Consumer Experience

2 months ago

Goleta, California, United States Deckers Brands Full time
About the Role

We are seeking a visionary leader to join our team as the Director of Global Consumer Experience. In this role, you will be responsible for elevating our strategies in integrating and personalizing the consumer journey across all touchpoints within our DTC ecosystem.

Key Responsibilities
  • Lead collaborative efforts with cross-functional leaders to strategize and implement a sophisticated roadmap focused on personalizing and interconnecting the consumer journey across all DTC touchpoints.
  • Employ advanced data analytics, consumer segmentation strategies, and cutting-edge UX design methodologies to craft seamless consumer experiences across DTC interactions.
  • Forge strong partnerships with diverse teams encompassing marketing, channel leadership, customer care, and technology to ensure seamless coherence and alignment across all consumer points of contact.
  • Assume leadership of the Global UX team, driving the development and execution of innovative solutions to elevate the consumer experience across all digital and physical DTC channels.
  • Champion continuous improvement initiatives aimed at optimizing consumer lifetime value, satisfaction, and brand advocacy.
  • Oversee the maintenance of up-to-date journey maps tailored to individual personas for critical journeys.
  • Stay at the forefront of industry trends, emerging technologies, and leading practices in consumer journey mapping and UX design.
  • Establish robust key performance indicators (KPIs) and metrics to evaluate the efficacy of consumer journey initiatives and monitor progress over time.
  • Provide strategic direction, mentorship, and inspiration to the Global UX team, fostering a culture defined by creativity, innovation, and excellence.
Requirements
  • Demonstrated history of achieving significant outcomes in enhancing consumer engagement, satisfaction, and lifetime value through tailored experiences.
  • Proficiency in analytics, with a knack for extracting actionable insights from data to drive strategic decisions and recommendations.
  • Proven ability to collaborate effectively with cross-functional teams within a dynamic, fast-paced environment.
  • Outstanding communication and presentation aptitude, coupled with the capacity to influence stakeholders across all organizational levels.
  • Established leadership credentials, showcasing the ability to inspire and galvanize teams toward accomplishing ambitious goals and objectives.
What We Offer
  • Competitive pay and bonuses.
  • Financial planning and wellbeing programs.
  • Time away from work for personal and professional development.
  • Extras, discounts, and perks.
  • Growth and development opportunities.
  • Health and wellness programs.

$205,000 - $220,000

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job-related skills, experience, and relevant education or training.

We are an equal opportunity employer and welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition, and all of the other beautiful parts of your identity.