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Heavy Equipment Troubleshooter

2 months ago

Mossville, Illinois, United States PRG Technical Full time
Associate Service Engineer Job Opportunity

We are seeking a highly skilled Associate Service Engineer to join our team at PRG Technical. As a key member of our service team, you will work closely with our Service end Design Engineers to research and document electronic systems issues.

Key Responsibilities:

  • Interface with dealers through a ticket system, email, and phone calls to address and resolve issues.
  • Collaborate with other service engineers and system/component engineers to identify and resolve issues.
  • Travel to proving grounds and customer sites to assist in the investigation of issues when necessary.
  • Provide documentation and support for electronic systems issues.

Requirements:

  • Associates degree and 5 years of experience in heavy equipment troubleshooting and maintenance or 6+ years of relevant experience.
  • A Bachelor s Degree (technical) counts as two years of experience but requires at least 3 years of relevant experience in heavy equipment troubleshooting and maintenance.

Preferred Qualifications:

  • Military experience.
  • Dealer experience.

Soft Skills:

  • Customer service skills for handling difficult and sensitive situations.

Job Description:

The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to collaborate effectively with various teams. If you meet these qualifications and are passionate about providing top-notch service and support in the heavy equipment industry, we encourage you to apply for this Associate Service Engineer position.