Pro-Markets Customer Service Specialist

4 weeks ago


Ontario, California, United States Wilbur-Ellis Full time

Investing in Your Success

Wilbur-Ellis is a 100-year-old, family-owned leader in the agricultural industry, offering a range of career opportunities for growth and development. We prioritize investing in our employees by providing skill development and training, competitive compensation and benefits, and a tradition of promoting from within.

Key Responsibilities and Deliverables

  • Assist with electronic order entry and processing using JD Edwards Enterprise Resource Planning (ERP) software.
  • Respond to customer sales inquiries in a timely and accurate manner.
  • Document and process product use recommendations as required.
  • Enter and process customer orders using JDE, meeting or exceeding timelines established under the Timely Transaction Processing Policy (TTP).
  • Submit and code bills and invoices to the AP department for payment.
  • Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs.
  • Conduct monthly inventory cycle counts and annual full inventory reconciliations.
  • Assist the Sales Team with inaccurate customer pricing and resolve any inquiries or concerns.
  • Prepare standard use and sales reports as well as custom reports as requested by management, sales, and customers.
  • Assist the branch manager with paperwork for onboarding new employees and maintaining employee DOT files.
  • Support other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support.

Compensation and Benefits

  • The base compensation for this position is $22.00 per hour. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.

Our Commitment to Diversity & Inclusion

Diversity of people, cultures, opinions, and ideas makes us all stronger. We know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed, specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.



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