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Customer Service Specialist

2 months ago

Detroit, Michigan, United States Total Quality Logistics Full time

About the Role:

We are seeking a highly motivated and results-driven Account Representative to join our team at Total Quality Logistics. As an Account Representative, you will play a critical role in supporting our Sales Team to drive revenue growth and build strong relationships with our customers.

Key Responsibilities:

  • Communicate effectively with the sales team and customers to build and maintain ongoing relationships
  • Manage daily shipment activities, resolving issues to ensure timely pickup and delivery
  • Work with the sales team to provide and negotiate competitive pricing and rates
  • Input, update, and manage shipment information in our state-of-the-art systems
  • Collaborate with the support team to guarantee each shipment is serviced properly
  • Assist with billing and accounting responsibilities as needed
  • Become a subject matter expert for TQL's new transportation services

Requirements:

  • College degree preferred, but we have successful account representatives without one
  • The determination to work harder than anyone you know
  • Excellent communication skills
  • Strong problem-solving skills, while being forthright about conflict
  • Ability to work with the latest technologies
  • An obsession for great customer service

What We Offer:

  • $40,000 base salary with uncapped commission opportunity
  • Paid relocation to TQL's headquarters
  • Health, dental, and vision coverage to best fit your needs
  • 401(k) with company match
  • Paid training and structured mentoring program
  • Career advancement opportunities with 75% of our sales managers promoted from within

About Us:

Total Quality Logistics is a leading provider of transportation services, and we are committed to delivering exceptional customer service and building long-term relationships with our customers and employees.