Customer Engagement Specialist

2 months ago


Detroit, Michigan, United States Midcontinent Communications Full time

Compensation Structure: Base salary + monthly performance bonus for promoting Midco internet, TV, and telephone services. Are you a sociable and enthusiastic person who appreciates recognition for your contributions? Midco is expanding its team and is looking for a motivated sales professional. Comprehensive training will be provided. In addition to a competitive compensation package, benefits include complimentary internet and TV services, a monthly vehicle allowance, flexible work hours, and an outstanding perks program. Become a part of our team today

Position: Residential Customer Engagement Specialist at Midco

KEY RESPONSIBILITIES:

BOOST SALES THROUGH COMMUNITY INTERACTION:

  • Implement targeted sales initiatives through community outreach and door-to-door strategies.
  • Assess customer requirements and suggest suitable products and services.
  • Exhibit thorough knowledge of Midco's offerings to enhance sales to both prospective and current clients.
  • Efficiently establish new customer accounts and oversee service requests.
  • Build and nurture strong customer relationships within the community.
  • Consistently achieve or surpass sales objectives.
  • Deliver exceptional customer service and assistance.
  • Stay informed about product features and pricing.
  • Travel to new areas for sales initiatives as needed.
  • Represent Midco with professionalism in all engagements.
  • Operate company vehicle in compliance with safety protocols.
  • Follow privacy regulations to protect customer information.

ADDITIONAL DUTIES:

  • Collaborate effectively with colleagues from various departments.
  • Support and embody Midco's mission, vision, and values.
  • Exhibit integrity, initiative, and confidentiality in all tasks.
  • Demonstrate strong problem-solving skills.
  • Adhere to company policies and procedures.
  • Manage multiple responsibilities efficiently.
  • High School diploma or GED required (Some college education preferred).
  • Previous sales experience is advantageous but not essential.
  • Proficiency in Microsoft Office Suite and internet applications.
  • Team members must be capable of lifting items up to 15lbs and conducting in-person visits to customer locations.
  • Ability to adapt to evolving environments and work schedules.
  • Work hours may extend beyond standard business hours based on operational needs.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

  • Regular lifting and carrying of items up to 15lbs.
  • In-person visits to customer locations with the ability to navigate various settings.
  • Moderate noise levels in the workplace.
  • Potential for extended work hours, including evenings and weekends.
  • Employees may be required to stand and walk for extended periods.


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