Customer Engagement Specialist
2 months ago
Compensation Structure: Base salary + monthly performance bonus for promoting Midco internet, TV, and telephone services. Are you a sociable and enthusiastic person who appreciates recognition for your contributions? Midco is expanding its team and is looking for a motivated sales professional. Comprehensive training will be provided. In addition to a competitive compensation package, benefits include complimentary internet and TV services, a monthly vehicle allowance, flexible work hours, and an outstanding perks program. Become a part of our team today
Position: Residential Customer Engagement Specialist at Midco
KEY RESPONSIBILITIES:
BOOST SALES THROUGH COMMUNITY INTERACTION:
- Implement targeted sales initiatives through community outreach and door-to-door strategies.
- Assess customer requirements and suggest suitable products and services.
- Exhibit thorough knowledge of Midco's offerings to enhance sales to both prospective and current clients.
- Efficiently establish new customer accounts and oversee service requests.
- Build and nurture strong customer relationships within the community.
- Consistently achieve or surpass sales objectives.
- Deliver exceptional customer service and assistance.
- Stay informed about product features and pricing.
- Travel to new areas for sales initiatives as needed.
- Represent Midco with professionalism in all engagements.
- Operate company vehicle in compliance with safety protocols.
- Follow privacy regulations to protect customer information.
ADDITIONAL DUTIES:
- Collaborate effectively with colleagues from various departments.
- Support and embody Midco's mission, vision, and values.
- Exhibit integrity, initiative, and confidentiality in all tasks.
- Demonstrate strong problem-solving skills.
- Adhere to company policies and procedures.
- Manage multiple responsibilities efficiently.
- High School diploma or GED required (Some college education preferred).
- Previous sales experience is advantageous but not essential.
- Proficiency in Microsoft Office Suite and internet applications.
- Team members must be capable of lifting items up to 15lbs and conducting in-person visits to customer locations.
- Ability to adapt to evolving environments and work schedules.
- Work hours may extend beyond standard business hours based on operational needs.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
- Regular lifting and carrying of items up to 15lbs.
- In-person visits to customer locations with the ability to navigate various settings.
- Moderate noise levels in the workplace.
- Potential for extended work hours, including evenings and weekends.
- Employees may be required to stand and walk for extended periods.
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