Executive Manager for Business Process Improvement

7 days ago

Minneapolis, Minnesota, United States Adtalem Global Education Full time

About Us

At Adtalem Global Education, we strive to be a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. We believe that educating and empowering students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond.

Our approach includes providing equitable access to education, fostering environments that nurture student success, and focusing on expanding and diversifying the talent pipeline in healthcare. This enables us to build a brighter future for communities and the world.

We are the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Job Overview

This executive manager will lead a team of skilled Business Process Analysts and Experts, driving impactful solutions involving system support, federal and state aid oversight, project management, and the creation of streamlined standardized operating procedures.

Key Responsibilities

  1. Lead departmental staff as they direct daily operations of the business process analysts/experts.
  2. Align key business tasks with current business process and organizational need.
  3. Serve as backup liaison within Institutional Support Services, IT and institutions in regard to key functional system enhancements and system configuration.
  4. Design, develop and implement processes for regulatory or business changes that impact business systems.
  5. Maximize team effectiveness by reallocating work tasks to other institutional support services or Adtalem teams, ensuring optimal resource utilization and operational efficiency.
  6. Monitor team performance using team dashboards/Microsoft planner/lists and performance reports to ensure timely service to stakeholders.
  7. Participate in the planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for business systems.
  8. Lead efforts to promote and maintain integrity and accuracy of reporting from functional systems.
  9. Submit regular reports on BPA/BPE projects to Senior Leader, anticipating work that will impact business systems.
  10. Develop training materials for new/changed business process flows within key systems or to key business partners.
  11. Establish service standards and metrics to measure service delivery and ensure staff understands their roles, authorities and accountabilities.
  12. Collaborate with business partners and Information Technology personnel to identify business requirements and system development specifications for business changes and enhancement requests.
  13. Stay current on policies affecting student finance and financial aid systems, including Title IV regulations, VA programs, scholarship opportunities and College academic policies.
  14. Travel as needed.

Requirements and Qualifications

  • Bachelor's Degree in Human Sciences, Project Management, or related field.
  • 5 years' experience in financial aid, Title IV and student advising required, preferably at a multi-level, multi-location educational institution.
  • Experience with Banner Student Accounts, Salesforce, ProSam and/or other Financial Aid Management systems.
  • Experience managing large projects, creating complex operational processes and procedures.
  • Strong analytical and organizational skills, with ability to collaborate effectively in a matrix organization.
  • Hands-on leadership qualities and ability to manage change in a fast-paced environment.
  • Ability to manage, motivate and develop staff.
  • Excellent communication and interpersonal skills, with ability to foster collaboration across diverse groups of constituents.
  • Strong analytical project management and organizational skills around business process improvements, change management and systems improvements.
  • Ability to work in a high-pressure environment.
  • Ability to express technical information to a broad audience.
  • Excellent written and verbal communication skills.
  • Ability to develop staff in various environments.

Compensation and Benefits

The estimated salary range for this position is between $70,696.34 and $124,230.14, based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; and responsibility.

Adtalem offers a comprehensive benefits package, including:

  • Health, dental, and vision insurance plans.
  • Life and disability insurance.
  • 401k Retirement Program + 6% employer match.
  • Flexible Time Off (FTO) Policy.
  • 12 paid holidays.
  • Award-winning annual incentive program, subject to individual and organizational performance.

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