Roadside Support Specialist

3 weeks ago


Cullman, Alabama, United States R E Garrison Trucking Inc Full time
Job Summary

R E Garrison Trucking Inc is seeking a highly skilled Roadside Support Specialist to join our team. As a key member of our operations department, you will be responsible for providing exceptional support to our drivers and ensuring the timely resolution of breakdowns.

Key Responsibilities
  • Act as the primary point of contact for drivers experiencing breakdowns, providing prompt and effective support to minimize downtime.
  • Analyze and authorize repair issues, utilizing discretion to determine the best course of action for each situation.
  • Collaborate with drivers to identify and implement solutions for maintenance and repair needs.
  • Communicate regularly with drivers, interfacing departments, and repair shops to ensure seamless coordination and timely resolution of issues.
  • Process payments for services rendered and ensure accurate record-keeping.
  • Perform various dispatch duties, including after-hours contact with drivers and prioritization of critical loads and issues.
Requirements
  • High School Diploma or equivalent.
  • Previous experience in maintenance, customer service, or a related field is preferred.
  • Knowledge of the trucking industry and equipment is a plus.
Preferred Skills
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.


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