Outpatient Services Specialist
5 days ago
This position is located at the University of Utah Hospital, School of Dentistry Clinic. The Outpatient Services Specialist provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience.
Responsibilities- Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
- Assists patients with automated medical record access, as needed.
- Corresponds with providers and staff via email, phone, and electronic medical records.
- Greets and directs patients, anticipating their needs and responding in an accurate and timely manner.
- Completes patient check-in and check-out processes by reviewing accounts and other compliance-related documents for completeness and accuracy.
- Collects all necessary co-pays, deductibles, and co-insurance, as needed.
- Reconciles cash against daily charge and cash reports.
- Maintains accurate and orderly patient medical records, ensuring all paperwork is scanned into Epic.
- Verifies charges are entered into Epic.
- Maintains and utilizes work-lists, including reminder calls, waitlists, referrals, and insurance verification.
- Communicates with patients in a confidential, professional manner using empathy, tact, and diplomacy.
- Acts as a liaison between patients, guests, back office staff, students, and providers.
- Verifies patient benefits and eligibility, when needed.
- Maintains accurate registration by completing assigned work queues.
- Responds to questions regarding account status and concerns, resolving billing or charge disputes or forwarding problem accounts to the appropriate individual for resolution.
- Performs other administrative duties, as required.
- Assists in the orientation, education, and training of dental students, residents, and staff on clinical procedures and protocols.
- Adheres to standards set by OSHA, HIPAA, FERPA, CODA, and other standards.
- Participates and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance.
- Demonstrated potential ability to perform the essential functions of the job.
- Ability to maintain a professional demeanor in stressful or difficult situations.
- Ability to provide care appropriate to the patient demographic served.
- Ability to display active listening and verbalize empathy while developing relationships with patients, guests, and coworkers.
- Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
- Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.
- Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast-paced and evolving environment.
- Ability to work efficiently and independently.
- Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures, and processes.
- Ability to assimilate data from various sources.
- Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
- Ability to navigate a facility with multiple providers and services.
- Experience with CDT codes may be preferred.
- One year of experience in patient registration, admitting, or related work may be preferred.
- Dental office experience preferred.
- Epic experience preferred.
- Bilingual in Spanish preferred.
Monday – Friday, 8am to 5pm. Hours may vary depending on clinic needs.
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